Frequently Asked Questions

Does Azerum really work – or is that just marketing?

We understand your skepticism. The market is full of exaggerated promises. At Azerum, we deliberately use real before-and-after pictures from actual users – no stock photos, no retouching. Results may vary individually, as each scalp reacts differently. Many of our customers report less hair loss and thicker hair after regular use.
What distinguishes Azerum from other products I have already tried?

Azerum was developed by a chemical engineer in Germany – not an anonymous white-label product. The formulation combines several approaches: ingredients known from studies to support the hair growth phase, promote scalp circulation, and favor a balanced scalp environment. Unlike many alternatives, Azerum is fragrance-free, non-greasy, and does not need to be rinsed out.
When can I expect to see the first changes?

Based on experience, many users report:

  • After a few applications: A calming effect is often noticed with previous scalp itching or tightness
  • After about 2 months: Fewer hairs in the shower and brush
  • After about 2.5–3 months: Noticeably thicker hair with regular use

Since hair cycles take time, it can take 6–12 months for more significant changes to become visible, depending on the individual's starting situation. Patience and consistent use are crucial.
How often do I need to use Azerum?

For optimal results, we recommend using it twice daily (morning and evening) for the first 3 months. From the 4th month, once daily is sufficient. The application takes only 1–2 minutes: apply, massage in, done. No rinsing required.
Can I use the serum before styling?

Yes. Azerum absorbs quickly, does not grease, and is free of fragrances. You can style your hair normally afterwards.
Compatibility & Ingredients
Is Azerum suitable for sensitive scalp?

Yes. The serum has been dermatologically tested in Germany and rated "very good." The formulation is free from perfume, silicones, and parabens. Many users with sensitive scalps report very good compatibility – without burning or irritation.
Does Azerum contain aggressive chemicals?

No. Azerum relies on a gentle formulation without aggressive ingredients. The active substances come from plant extracts such as pea sprout extract and basil hairy root culture extract. Studies from the raw material manufacturers are available for the individual ingredients.
Who is Azerum suitable for?

Azerum is suitable for men and women aged 30 and above who are struggling with hair loss, thinning hair, loss of volume, receding hairlines, or hairlines that are moving back. The serum is also frequently used to support recovery after a hair transplant.

Price & Value

Why is Azerum more expensive than drugstore products?

The price reflects what you get: A product developed and manufactured in Germany, not mass-produced. A well-thought-out combination of active ingredients with study data available. Dermatologically tested with "very good." Real customer results instead of empty advertising promises. The 100ml bottle lasts several weeks and months with recommended use.
Is there a money-back guarantee?

Yes. We offer a 30-day money-back guarantee. This way, you can test Azerum risk-free.
Are there smaller sizes to try on?
Yes, Azerum is also available in a 30ml size – ideal for beginners.

Special Situations

Can I use Azerum after a hair transplant?

Yes. Many customers use Azerum specifically to care for their transplanted hair and to support the results in the long term. The application should only begin after complete wound healing.
Does Azerum also help with hormone-related hair loss (e.g. menopause)?

Some of the included ingredients are known from studies to inhibit DHT enzyme activity – a factor that can play a role in hormone-related hair loss. Many customers in menopause report positive experiences. Since each situation is individual, results may vary.
Shipping & Delivery
What are the shipping costs?
  • Germany: Free shipping on orders over €29
  • Europe: Free shipping on orders over €100
  • Rest of the World: Shipping costs will be calculated at checkout

Since the Azerum hair serum 100ml already costs €129, shipping is always free for you in Germany and the EU.

How long does delivery take?
Standard delivery usually takes place within 3–7 business days after payment is received. After shipping, you will receive a confirmation email with tracking information.

Do you also deliver to parcel stations?
Unfortunately, we currently do not offer delivery to post office boxes or parcel stations.

Can I track my order?
Yes. Once your order has been shipped, you will receive an email with a tracking link, through which you can check the status at any time.
Can I return Azerum if I am not satisfied?

Yes. We offer a 30-day return policy. If you are not satisfied within 30 days of receipt, you can return the product and get your money back.
How does the return work?

Simply contact us through our contact form and we will explain the next steps to you. The return process is straightforward.
Is there a money-back guarantee?

Yes. The 30-day money-back guarantee allows you to test Azerum risk-free. If you are not satisfied, we will refund your purchase price.
Which payment methods are accepted?

We accept all common payment methods – including credit card, PayPal, Klarna, and others. You can see the available options at checkout.
Is the payment secure?

Yes. We use secure, encrypted payment methods. Your data is transmitted securely.